Introduction
At the Landlord Legal Advisor powered by Hutton Law Firm (“we,” “our,” “us”), we prioritize client confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through 10DLC to enable effective communication between our attorneys, investigators, select administrative staff, and clients.
1. Information We Collect
When you opt-in to receive SMS messages from us, we may collect the following types of information:
a. Personal Information:
Phone number
Name
Email address (if provided)
b. Case-Related Information:
Case number and client ID (if applicable)
Relevant details necessary for effective communication regarding your case
c. Message Data:
The content of SMS messages sent and received
Delivery status of SMS messages
Interaction data related to SMS messages
2. How We Use Your Information
We use the collected information for case management and communication purposes, and to provide you with updates and offerings related to our legal services, specifically for:
a. Communication:
Providing case updates and essential information via SMS
Responding to client inquiries and delivering necessary legal support
b. Service Improvement:
Understanding and analyzing the use of our SMS services
Improving communication methods to better serve clients
c. Legal Compliance:
Complying with applicable laws and regulations
Responding to lawful requests and legal processes
3. Sharing Your Information
We will not share, sell, or disclose your information to third parties except:
a. Service Providers: We may share your information with trusted third-party service providers that assist us in operating our SMS services. These parties are required to maintain the confidentiality and security of your information.
b. Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.
4. Security of Your Information
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the right to:
a. Opt-Out: You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you. You can also contact us at privacy@landlordlegaladvisor.com to opt out.
b. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to privacy@landlordlegaladvisor.com.
b. Access and Correction: You can request access to or correction of your personal information by contacting us at privacy@landlordlegaladvisor.com.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this Privacy Policy periodically.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Landlord Legal Advisor
100 Hay Street, 10th Floor
Fayetteville, NC 28301
privacy@landlordlegaladvisor.com
910-621-1994